This Privacy Policy explains how DRH Property LTD, the operator of Residency Rooms Liverpool, collects, uses, and protects your personal information when you use our website or make a booking with us.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using our website, you agree to the terms outlined in this Privacy Policy.
When you visit our website or make a booking, we may collect the following types of personal information:
Personal Identification Information
This may include:
• Full name
• Email address
• Phone number
• Billing address
• Guest details provided during booking
Booking Information
When you make a reservation, we collect information necessary to manage your booking, including:
• Check-in and check-out dates
• Number of guests
• Property selected
• Special requests
Payment Information
Payments made through our website are securely processed through third-party payment providers such as Stripe.
We do not store full credit card details on our servers.
Website Usage Data
We may collect certain technical data automatically when you visit our website, including:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
This information helps us improve the performance and functionality of our website.
We use the information collected for the following purposes:
• To process and manage accommodation bookings
• To communicate booking confirmations and updates
• To respond to enquiries or customer support requests
• To improve our website and services
• To comply with legal and regulatory requirements
Your personal information will only be used for the purposes described in this policy.
We do not sell, rent, or trade your personal information to third parties.
However, we may share your information with trusted service providers when necessary to operate our services, including:
• Payment processors such as Stripe
• Website hosting providers
• Booking management systems
• Legal authorities if required by law
These third parties are required to protect your data and only use it for authorised purposes.
Our website uses cookies to improve user experience and website performance.
Cookies are small files stored on your device that help us understand how visitors use our website.
Cookies may be used to:
• Remember your website preferences
• Analyse website traffic
• Improve site functionality
You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Security measures may include:
• Secure website hosting
• SSL encryption for data transmission
• Restricted access to personal information
Despite these precautions, no internet transmission can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Booking information may be retained for a reasonable period for administrative and legal purposes.
Under applicable data protection laws, you may have the following rights regarding your personal information:
• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to restrict or object to data processing
• The right to request a copy of the information we hold about you
To exercise these rights, please contact us using the details provided below.
Our website may contain links to third-party websites, such as external booking platforms or partner businesses.
We are not responsible for the privacy practices or content of these external websites. We encourage users to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Any updates will be posted on this page with the revised effective date.
We encourage users to review this policy periodically.
If you have any questions regarding these Terms and Conditions or your booking, please contact us:
Email:
booking@residencyliverpool.co.uk
daniel@drhproperty.co.uk
Company:
DRH Property LTD
Our website offers an optional automated assistant for general accommodation questions. If you choose to use it, tick the consent box in the chat before submitting a question. The text of your question is sent by our WordPress server to OpenAI at api.openai.com to generate a reply. This website’s assistant plugin does not store questions or replies as a conversation history. A temporary rate-limit counter using an IP-derived value is kept on the server for up to one hour to limit automated requests.
Please do not enter your name, email address, telephone number, payment or financial information, passwords, identity details, access or door codes, reservation identifiers, or specific stay dates or details. The assistant is for general questions only. It cannot check live availability, create, hold or confirm a reservation, or take payment. Use the property booking pages for current booking options.
OpenAI processes the submitted question text to generate a reply. For information about OpenAI’s handling of data, see the OpenAI Privacy Policy. You can decline consent and continue using the website without the assistant.
Assistant privacy information last updated 14 October 2026.
