These Terms and Conditions govern all bookings and stays at properties managed by DRH Property LTD, including accommodation offered through Residency Rooms Liverpool.
By making a booking through our website or any other booking platform, you agree to comply with and be bound by the following Terms and Conditions.
If you do not agree with these Terms, you should not proceed with a booking.
All bookings made through our website are subject to availability.
Once your booking has been completed and payment has been successfully processed, you will receive a booking confirmation email containing the details of your reservation, including property address, check-in instructions, and stay information.
Guests are responsible for ensuring that all booking information provided is accurate.
For booking queries, please contact us at:
Full payment may be required at the time of booking depending on the selected rate or booking conditions.
Payments made through our website are processed securely through trusted third-party payment providers such as Stripe.
By providing your payment details, you confirm that you are authorised to use the payment method and agree to the applicable charges.
All prices are displayed in GBP (£) unless otherwise stated.
Standard check-in time is from 3:00 PM onwards on the day of arrival.
Standard check-out time is before 11:00 AM on the day of departure.
Early check-in or late check-out may be available upon request but cannot be guaranteed and may be subject to additional charges.
Guests must follow the check-in instructions provided in the booking confirmation.
Guests are expected to treat the accommodation with care and respect during their stay.
Guests agree to:
• Maintain the property in good condition
• Respect neighbours and surrounding residents
• Avoid excessive noise or disturbances
• Comply with all house rules provided at the property
Any damage to the property, furnishings, or equipment may result in additional charges.
Our accommodations are intended for short-term residential stays only.
The following activities are strictly prohibited:
• Parties or large gatherings
• Illegal activities
• Excessive noise or disturbances
• Subletting the property to third parties
Failure to comply with these rules may result in immediate termination of the stay without refund.
Each property has a maximum occupancy limit.
The number of guests staying at the property must not exceed the number specified at the time of booking unless prior written permission has been granted.
Additional guests may result in extra charges or cancellation of the booking.
Cancellation policies may vary depending on the booking conditions selected during the reservation process.
Guests are advised to carefully review the cancellation policy provided at the time of booking.
Where applicable, cancellations made within the permitted cancellation window may qualify for a partial or full refund.
For cancellation requests, please contact us via email.
Guests are responsible for ensuring the security of the property during their stay.
Please ensure that doors and windows are securely locked when leaving the property.
DRH Property LTD shall not be held responsible for the loss of personal belongings during your stay.
Guests are encouraged to keep valuables secure at all times.
Guests may be held responsible for any damage caused to the property during their stay.
This includes, but is not limited to:
• Damage to furniture or appliances
• Missing items from the property
• Excessive cleaning required after check-out
Additional charges may be applied to cover repair, replacement, or cleaning costs.
While we take reasonable care to ensure the safety and comfort of our guests, DRH Property LTD shall not be liable for:
• Personal injury sustained during your stay
• Loss, theft, or damage of personal belongings
• Circumstances beyond our reasonable control
Guests stay at the property at their own risk.
We aim to ensure that all information displayed on our website is accurate and up to date. However, property descriptions, images, and amenities may occasionally change.
We reserve the right to modify property details, pricing, or availability without prior notice.
We reserve the right to update or modify these Terms and Conditions at any time.
Updated versions will be posted on this page and will apply to all future bookings.
Guests are encouraged to review these Terms periodically.
If you have any questions regarding these Terms and Conditions or your booking, please contact us:
Email:
booking@residencyliverpool.co.uk
daniel@drhproperty.co.uk
Company:
DRH Property LTD
